Refund & Return Policy

We want you to love what you ordered. If something isn’t right, here’s how we make it right.

Returns
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-returnable items: For hygiene reasons, we cannot accept returns on opened supplements, personal care items, or intimate apparel unless the item arrives damaged or defective.

How to start a return
Email us at [support email] with your order number and reason for return. We’ll respond within 1-2 business days with next steps.

Damaged or wrong item?
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with a photo. We’ll send a replacement or full refund at no extra cost to you — no return shipping needed.

Change of mind returns
If you simply changed your mind, return shipping costs are the customer’s responsibility. Once we receive and inspect the item, we’ll process your refund within 5-7 business days to your original payment method.

Order cancellations
Orders can be cancelled free of charge within 12 hours of purchase. After that, the order may already be processing and cannot be changed.

2. Delivery Expectations (product page ya shipping info section ke liye)

Shipping & Delivery

Processing time: Orders are processed within 1-3 business days.

Delivery time: Once shipped, delivery typically takes 7-15 business days, depending on your location and the item. Some specialty items may take up to 20 business days during high-demand periods.

Tracking: You’ll receive a tracking number by email as soon as your order ships, so you can follow its journey the whole way.

Please note: Because we work with trusted suppliers to bring you the best selection at the best prices, some items ship directly from our fulfillment partners. This lets us keep costs low and offer more variety — thank you for your patience as your order makes its way to you.